Weekend e-consults and online access
We are aware that many practices are receiving online consultations submitted over weekends and triaging these is creating significant workload, often running into several sessions of GP time each week.
Currently there is no requirement for practices to provide online consultations, although there is a commitment for them to become a mandatory part of core GP services in a future iteration of the GP Contract.
Practices may switch off their online consultation platforms outside of core hours, which will normally be done by contacting the platform provider, or in some cases just temporarily removing the link/embedded access to the platform from their website. However, they should make it clear on the page that formerly provided access to the platform that patients should visit NHS 111 instead.
Last updated : 24 May 2021NHS 73rd anniversary video (20 Jul 2021)
The health service has accomplished a lot, especially in the past year. We have made this video to recognise the momentous efforts made by GPs, practice staff and others working...Tips of the Month July 2021 (20 Jul 2021)
We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...GP Data for Planning and Research suspended until tests met (20 Jul 2021)
On 19 July NHS Digital announced it is setting three tests for the data collection associated with the GP Data for Planning and Research project (GPDfPR).These tests are: The...Reminder: Londonwide LMCs mask wearing poster for practices (19 Jul 2021)
Reminder: Londonwide LMCs mask wearing poster for practices Practices can download and...Covid-19 response update (16 Jul 2021)
In the last two weeks guidance has been issued on core services and the vaccination enhanced service. NHS England letter of 19 July This letter sets out changes for...Face covering requirements in practices (16 Jul 2021)
NHS England confirmed on 15 July 2021 that Public Health England’s infection prevention and control (IPC) guidance still applies to patient-facing healthcare settings, ahead of the law around mask wearing...Solicitors’ letters regarding ‘mask discrimination’ (12 Jul 2021)
We are aware that practices are being contacted by solicitors’ firms seeking damages for patients for “discrimination in relation to mask wearing and access to care”. The following advice may...UPDATE: Appointment mapping exercise deadline extended to 31 July 2021 (30 Jun 2021)
We have just learned that NHS England have extended the standardised GP appointment categories mapping exercise deadline until 31 July. This also means the first payments to PCNs move from...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
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