PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020Londonwide LMCs' June 2020 Newsletter (24 Jun 2020)
Mword Issue 64 - Dr Michelle Drage's latest update for GPs and practice teams (12 Jun 2020)
This page was updated on 12.06.2020 to clarify that TFL guidance does not currenly include exemptions to wearing face masks, but Department for Transport guidance does.Spring Bank Holiday – 25 May (20 May 2020)
NHS England are currently indicating that 25 May will be treated as a normal bank holiday, so no requirements will be placed on practices to provide additional services because of...Excellence in Supporting Healthcare, ILM certificate aimed at non-clinicians (20 May 2020)
This exciting and newly accredited e-learning course is delivered by the PMA, and normally costs £295. It is based on the competency framework and career pathway and its aim is...Covid-19 mandatory data collection (20 May 2020)
On Friday 15 May 2020, GP practices in England were sent an invitation via the Calculating Quality Reporting Service (CQRS) to participate in a data collection entitled ‘GPES Data for...PCN DES Decision Making Tool (20 May 2020)
Our new decision making tool provides a factually based, critical analysis and risk assessment of the PCN DES for this year, which practices can use to help you make an informed...Londonwide LMCs' May 2020 Newsletter (20 May 2020)
Coronavirus supplies and 2020 flu vaccination season (20 May 2020)
Having checked with Londonwide LMCs Buying Group suppliers we understand that flu vaccine stock is on track for delivery later this year and that suppliers are currently content that existing orders...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
