Working as a team helps combat workload stress

Alison Dalal, practice manager at the Paddington Green Health Centre, shares her top tips.

As surveys show, working in general practice can be a stressful business and as the workload crisis shows no sign of abating Londonwide’s Practice Managers Conference next month will be looking at positive steps practices can take.

But in advance the team at Paddington Green Health Centre share their eight ingredient recipe to produce a resilient practice team

Our people are at the heart of our practice.

Our staff are people first and we are interested in supporting their lives at work and outside it.

We think our relationships with each other matter.

We get together over regular meetings, lunches, dinners, social events and away days.

We know we’re not all the same.

We try to make a safe space to talk to each other, especially when we don’t agree.

We make time to reflect and learn.

We take time to think about what we’ve done right and wrong using significant events, complaints and multidisciplinary team meetings.

Paddington Green Health Centre is five partner training practice with a long and strong history of teaching and learning. The list size is 9,500 and growing. In addition to the partners there is a team of five salaried doctors, two nurses, a phlebotomist and 12 administrative staff who together run the practice.

Last updated : 19 Oct 2017

Data sharing agreement checklist and guidance for practices (21 Aug 2019)

Londonwide LMCS is aware of the increasing complexity and number of information and data sharing agreements (DSAs) and documents which practices are receiving to review and sign. To support practices,...

New CQC guidance section for practices (20 Aug 2019)

In the past 12 months CQC have visited nearly 400 practices in London and found that: 3 were considered outstanding, 300 were considered ‘good’, 57 required improvement, and 23...

Bowel screening update – August 2019 (20 Aug 2019)

NHS England have provided an information sheet to explain the introduction of the faecal immunochemical test (FIT). This replaced the guaiac faecal occult blood test (gFOBt) at the start of...

Tackling social isolation and loneliness to improve health (20 Aug 2019)

Colin Brown, UK Director for Independent Living & Crisis Response at British Red Cross looks at how their expertise will be of use to social prescribing link workers, as they...

Primary care buddying system (20 Aug 2019)

The NHS London Leadership Academy is working with primary care providers to support development in the sector, and to facilitate wider working across the health and social care system. They...

Vaccination update August 2019 (20 Aug 2019)

Hepatitis B in at risk babies Babies born to mothers infected with hepatitis B require a course of hep B vaccination. The first dose is given within 24 hours in...

Londonwide LMCs’ support for Primary Care Network Clinical Directors (20 Aug 2019)

The introduction of the PCN DES means significant changes in the way practices deliver some existing services, and the rolling out of a new range of services. Londonwide LMCs is...

Safeguarding payments and collaborative arrangements (15 Aug 2019)

On 11 July 2019 Dr David Geddes, NHSE/I Director of Primary Care Commissioning, wrote to CCGs and STPs advising that payment for safeguarding activity is not covered by core NHS...

Tips of the month August 2019 (15 Aug 2019)

We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...