Family and Friends Test data submission dates and guidance
Future submission dates
|
FFT feedback month |
Submission closure (twelfth working day of the month) |
|
January 2016 |
16 February 2016 |
|
February 2016 |
16 March 2016 |
|
March 2016 |
18 April 2016 |
|
April 2016 |
18 May 2016 |
The NHS England London (NHSEL) resource for one-on-one support for assisting practices with Friends and Family Test (FFT) submissions ceases at the end of March. We advise practices to take up this assistance ASAP if they are still struggling to submit every month. Practices can also get free FFT slips for their waiting rooms from the NHSEL FFT team.
After March, responsibility for FFT at NHSEL will be more aligned to contractual teams. Support for FFT is due to be passed to CCGs, depending on their level of delegation. We will provide updates when we have more details.
FFT support events
During March there are a number of FFT events, run by NHSEL and NHSE, again if you are struggling with FFT collection and submission we suggest you attend one of the half-day workshops in your sector, being held on 15 (South), 16 (NWL) and 18 (NCEL) March.
Full list of FFT events is as follows, sector specific events are in bold:
14 March - FFT users event for anyone across primary and secondary care at Guy’s and St Thomas’ Hospital.
15 March - NHSEL FFT team workshop for South London practice staff
Two sessions AM and PM, practice staff only need attend one
St George’s University Hospitals NHS Foundation Trust
Hyde Park Room, 1st Floor
Blackshaw Road
Tooting
London
SW17 0QT
16 March - NHSEL FFT team workshop for North West London practice staff
Two sessions AM and PM, practice staff only need attend one
Ramada London South Ruislip
Long Drive
Station Approach
London
HA4 0HG
17 March - NHS England national Patient Insight and Feedback conference in Leeds.
18 March - NHSEL FFT team workshop for North East and Central London practice staff
Two sessions AM and PM, practice staff only need attend one
Resource for London
356 Holloway Road
London
N7 6PA
If you are interested in an event or receiving support, the NHS England London FFT team can be contacted by emailing: londonfft.england@nhs.net.
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