2016/17 NHS complaints procedure KO41b - important action required
Practices have until 7 June 2017 to submit details of complaints associated with their NHS work, prior to it being published on the NHS England Primary Care website. This collection refers to complaints received between 1 April 2016 and 31 March 2017.
Details of complaints should be submitted via the Primary Care website’s webtool.
A user guide to the K041b collection is available on NHS Digital’s website.
Practice staff who have the permission to submit the annual practice declaration to NHS England will automatically have permission to submit K041b returns. It is a statutory and contractual requirement to declare complaints information. If practice staff require any support with their KO41b they should contact NHS Digital at enquiries@nhsdigital.nhs.uk.
Last updated : 24 May 2017CNSGP confirmed to cover safeguarding reports (13 Aug 2019)
NHS England and NHS Resolution have confirmed that the Clinical Negligence Scheme for General Practice (CNSGP) does cover GPs for claims relating to reports produced in response to safeguarding requests, for...Practice management: what matters to you, free event for practice managers, 21 November - book your place now (30 Jul 2019)
Cool running (23 Jul 2019)
As the weather heats up, pharmacy fridges have to work harder to maintain their temperature (2-8ºC). Have you checked whether yours are operating as they should? Now is also a...Buying Group Newsletter - July 2019 (23 Jul 2019)
Londonwide LMCs' July 2019 Newsletter (17 Jul 2019)
Tips of the month July 2019 (16 Jul 2019)
We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...Employing Clinical Pharmacists in general practice event (16 Jul 2019)
Funmi Worrell, Programme Manager from Healthy London Partnership and Graham Stretch, Vice-President Primary Care Pharmacy Association, will be attending Londonwide LMCs on 30 July at 11am to talk about the...Workforce survey summer 2019 initial findings (16 Jul 2019)
475 people working across 391 GP practices responded to the survey, representing 32% of the practices in the Londonwide LMCs’ area. Almost two fifths of responding practices have a GP...Upfront charging of overseas patients (16 Jul 2019)
The BMA Annual Representative Meeting last month carried a motion proposed by Dr Jackie Applebee, of Tower Hamlets Division, stating: “That this meeting calls on the BMA to publicly support...BMA Annual Representative Meeting 2019 (16 Jul 2019)
The BMA’s Annual Representative Meeting took place in Belfast from 23-25 June. Notable resolutions passed included those calling for: Capita to be sanctioned for its failures to properly run...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
