2016/17 NHS complaints procedure KO41b - important action required
Practices have until 7 June 2017 to submit details of complaints associated with their NHS work, prior to it being published on the NHS England Primary Care website. This collection refers to complaints received between 1 April 2016 and 31 March 2017.
Details of complaints should be submitted via the Primary Care website’s webtool.
A user guide to the K041b collection is available on NHS Digital’s website.
Practice staff who have the permission to submit the annual practice declaration to NHS England will automatically have permission to submit K041b returns. It is a statutory and contractual requirement to declare complaints information. If practice staff require any support with their KO41b they should contact NHS Digital at enquiries@nhsdigital.nhs.uk.
Last updated : 24 May 2017LMC satisfaction survey February 2019 (19 Feb 2019)
All GPs, practice managers and nurses should have received a link to complete our LMC satisfaction survey. If you have not yet filled it in, the link to complete it...Pensions: what you need to check before the end of March (19 Feb 2019)
Pensions advisor, Ian McNicholl of ISM Pension Services, shares his top tips on what you need to do to prepare for the end of the financial year. Ian will be...December 2018 workforce survey results (19 Feb 2019)
Thank you for supporting our December 2018 Workforce Survey. We had a fantastic response from 397 unique practices across the 1,227 practices we represent in the Capital. That is the...EU Exit Planning: Non-Clinical Goods and Services (19 Feb 2019)
Thank you for responding to our recent survey on practice needs in the event of a no-deal Brexit. We rely on your input.Following a discussion at our Annual General...Londonwide LMCs' general practice nurse training programme (18 Feb 2019)
...GPC regional elections 2019 (14 Feb 2019)
Nominations are open for the round of GPC regional elections to cover terms from 2019-22. In London the constituency covering Barking & Havering, Redbridge & Waltham Forest, City & East London...Type 2 opt-outs replaced by the national data opt-out (07 Feb 2019)
Type 2 opt-outs have been replaced by the national data opt-out so practices must no longer use the type 2 opt-out code to record a patient's opt-out choice as it...QOF business rules coding issues – update for practice teams (06 Feb 2019)
Please note that no action is currently needed by practices on this matter, but you should read the information carefully. Following the introduction of the SNOMED-CT coding in 2018/19, NHS...Mword - Issue 36 (31 Jan 2019)
Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.