NHSPS debt recovery letters error
The British Medical Association (BMA) have notified us that they have been in discussion with NHS Property Services (NHSPS) over ongoing issues with the approach NHSPS has with practices. However, Shared Business Services (SBS) (on behalf of NHSPS) have still sent debt recovery letters by mistake to some practices in London.
The BMA’s advice is below:
"Practices can ignore any debt recovery letters received from NHSPS as the letters were sent out in error.
This is clearly an unacceptable way for an NHS organisation to behave and we continue to emphasise the severe distress this is causing practices.
NHSPS have committed to get back to us with their plan to provide practices with schedules of charges that are reasonable and sensible so we can resolve this problem.
We are working with some of the examples that have been shared with us of significantly inflated and unexplained service charges and we continue to meet with NHSPS to ensure that there is a robust process for calculating service charges going forward.
If you hear about any further incident of bullying behaviour then let Ciara Greene (cgreene@bma.org.uk) know immediately and we will take it up directly with NHSPS."
End of BMA advice.
Last updated : 28 Apr 2017Wellbeing Matters - new support for practice staff from MIAB (09 Dec 2021)
A recent survey found that 88% of practices said that the pandemic has affected the physical and mental wellbeing of their staff. Whilst the survey cited workload and funding as...Conference of England LMCs 2021 (30 Nov 2021)
The Conference took place on Thursday 25 and Friday 26 November, a list of the motions debated and the parts that were carried is available here. There were a number...Engagement to counter abuse of practice staff (25 Nov 2021)
Our work to raise awareness of the abuse practices are receiving, counter misinformation and seek practical support are continuing. The information provided in response to our recent survey on abuse...New GPC England Chair (25 Nov 2021)
Last week Dr Farah Jameel was elected Chair of the BMA’s General Practitioners Committee England. Farah is a GP in Camden and Joint-Chair of the LMC for the area, she...Supporting patients from migrant communities (25 Nov 2021)
Dr Hannah Theodorou, Londonwide LMCs Medical Director for North West London and Board Member of Doctors of the World writes about GPs’ obligations and best practice when registering and caring...Consultation responses (25 Nov 2021)
In the last month Londonwide LMCs has responded to two Government consultations on behalf of our constituent practices. Data access consultation In November we responded to the “Data A New...Tips of the Month November 2021 (25 Nov 2021)
We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...Londonwide LMCs' November 2021 Newsletter (25 Nov 2021)
Covid-19 guidance update – November 2021 (25 Nov 2021)
This page collates new guidance and existing guidance that has been updated since our last newsletter on 20 October. Covid-19 response guidance Revised UK infection prevention and control...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
