NHSPS debt recovery letters error
The British Medical Association (BMA) have notified us that they have been in discussion with NHS Property Services (NHSPS) over ongoing issues with the approach NHSPS has with practices. However, Shared Business Services (SBS) (on behalf of NHSPS) have still sent debt recovery letters by mistake to some practices in London.
The BMA’s advice is below:
"Practices can ignore any debt recovery letters received from NHSPS as the letters were sent out in error.
This is clearly an unacceptable way for an NHS organisation to behave and we continue to emphasise the severe distress this is causing practices.
NHSPS have committed to get back to us with their plan to provide practices with schedules of charges that are reasonable and sensible so we can resolve this problem.
We are working with some of the examples that have been shared with us of significantly inflated and unexplained service charges and we continue to meet with NHSPS to ensure that there is a robust process for calculating service charges going forward.
If you hear about any further incident of bullying behaviour then let Ciara Greene (cgreene@bma.org.uk) know immediately and we will take it up directly with NHSPS."
End of BMA advice.
Last updated : 28 Apr 2017Londonwide LMCs' December 2017 newsletter (20 Dec 2017)
NHS England extend access advertising campaign (19 Dec 2017)
On Monday 11 December NHS England launched an advertising campaign telling patients in London that 75,000 GP appointments are in the month spanning the Christmas period and to contact...Thank you for your hard work this year (19 Dec 2017)
Well done. Not enough people say it to you, the difference everyone working in London general practice makes to the people you care for and the adversity you face in doing so...Changes to the Londonwide LMCs' Buying Group (19 Dec 2017)
Londonwide LMCs’ Buying Group will be ending its relationship with PSS on 31 December 2017, following concerns over the quality and advertising of some products. New arrangements are imminent and...What makes an award winning practice team? (18 Dec 2017)
Dr Suresh Tibrewal, partner at Richmond Road Medical Centre and member of City and Hackney LMC, explains some of the ways or working which lead to the practice team at Richmond...BMA update on NHS Property Services and Community Health Partnership (15 Dec 2017)
The BMA have advised that practices in NHS Property Services (NHSPS) and Community Health Partnership (CHP) premises may receive a letter demanding payment of outstanding invoices, in fact many practices...Tips of the week November/December 2017 (14 Dec 2017)
At the start of December we launched a weekly tip based on common queries which come through to us from London GPs and practice teams. These are shared...Winter 2017 workforce survey closes at the end of December (14 Dec 2017)
Thank you to everyone who has made space in their hectic working day to complete our short survey on practice workforce issues which helps us to gather insight to share with key...Primary Care Barometer – practice manager participants wanted (04 Dec 2017)
Londonwide LMCs is working with an independent evaluation team who want to improve the understanding of the challenges faced by GP practices as they try to deliver routine services at...Our latest workforce survey is live next week (22 Nov 2017)
Thank you in advance for making space in your hectic day to complete our short survey on practice workforce issues which will help us to gather insight to share with...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
