Patient engagement survey shows patients are behind us
Our patient engagement survey reached both practice leads and members of patient participation groups (PPGs).
Responses suggest that many of the current challenges faced by general practice are on the radar for patients:
- 63% of practice lead respondents report that the general state of general practice and the future of the NHS have recently been on their PPGs agenda.
- 57% of practice lead respondents say their PPG is supportive of their practice, with examples ranging from PPGs lobbying on behalf of the practice, to them helping to reduce the numbers of patients who do not attend appointments (DNAs).
There is much to celebrate in relation to the work patients and practices are doing together to sustain and develop general practice, however the barriers to active and supportive patient engagement are not underestimated by either PPG or practice lead respondents, for example 74% of practice leads who responded cite lack of patient interest in PPGs as a problem.
The survey findings set a clear agenda for the development and delivery of our patient engagement project, with practice leads prioritising opportunities to learn and to share best practice and the production of template materials for patients.
We are now working on put into action the priorities highlighted by the survey and will provide more details soon.
Last updated : 23 Feb 2017Use our patient engagement waiting room video to inform your patients of the challenges you face (05 Jun 2017)
Our new waiting room video is designed to encourage patients to learn about the challenges practices face. We have contacted most providers of waiting...Mword - Issue 33 - A bit of politics (02 Jun 2017)
Are you a digital healthcare provider? Have you registered? (24 May 2017)
The use of technology to deliver regulated activities remotely is increasing significantly with the intention of improving people’s access to healthcare advice, diagnosis and treatment. Practices need to be aware...2016/17 NHS complaints procedure KO41b - important action required (24 May 2017)
Practices have until 7 June 2017 to submit details of complaints associated with their NHS work, prior to it being published on the NHS England Primary Care website. This...Our latest workforce survey is live next week (24 May 2017)
Thank you in advance for making space in your hectic day to complete our short survey on practice workforce issues which will help us to gather insight to share with...Guest blog - How the Lambeth nurse leads model works (24 May 2017)
Paula Marsden, Anne Macrae and Louise Ashwood explain how they set up the Lambeth nurse leads. A group which supports nurses working in general practice within the borough. In May...Londonwide LMCs' May 2017 newsletter (24 May 2017)
Be safe! Take care of your cyber security (24 May 2017)
We know that the security of your practice IT systems is often out of your hands. However, we have put together some tips that may help you secure your systems...BMA service charge problems data collection (22 May 2017)
The BMA are asking practices in NHS Property Services (NHSPS) or Community Health Partnership (CHP) premises to return the appropriate form (below) to provide details of any problems they may...Press release - Patient power bid to ease pressure on GPs (17 May 2017)
A hard-hitting video for practice waiting rooms aims to enlist patient power by showing just how much pressure GPs are under. Part of Londonwide LMCs’ GP State of Emergency,...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.