PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020Patient Online November 2016 update (24 Nov 2016)
The contractual requirements for online access have expanded every year since the 2014/15 contract introduced patient online. Current contractual requirements mean that practices should now offer online booking of appointments,...Waltham Forest GP recognised for contribution to international mental health (23 Nov 2016)
The World Organization of Family Doctors (WONCA) which represents over 550,000 doctors across 150 countries and territories has awarded the WONCA Fellowship to...Londonwide LMCs gains Investors in People Silver award (23 Nov 2016)
On 11 October we were assessed for our Investors in People Silver award, we met the accreditation standards and received confirmation of the award at the start of November. The...Guest blog - Managing COPD with Dr Azhar Saleem (16 Nov 2016)
Dr Azhar Saleem is a sessional GP with an interest in respiratory medicine. He is co-lead of RightBreathe, an inhaler prescribing tool for clinicians and patients. He is currently the...New Patient Online toolkit for GP practices (20 Oct 2016)
The Patient Online (POL) programme has released a toolkit to help GP practices promote online services to patients, specifically ordering repeat prescriptions, booking appointments and viewing medical records. The toolkit...Practice mergers guidance (20 Oct 2016)
More practices are choosing to merge as a way of meeting the workforce and financial challenges that GPs face. We have produced a new guide to help practices through this...October 2016 newsletter (20 Oct 2016)
Staying up to date (19 Oct 2016)
In order to keep you and your practice colleagues up to date with news and developments in primary care, as well as being able to access practical support and advice,...Don’t forget to access our State of Emergency resources (19 Oct 2016)
Earlier this year GPs in London and across the country declared a GP State of Emergency. The aim of our GP State of Emergency campaign is to help GPs...Five Year Forward View – two years on (19 Oct 2016)
24 October marks two years on from the launch of NHS England's Five Year Foward View. The document said it would stabilise general practice core funding withing two years. ...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
