Working as a team helps combat workload stress
Alison Dalal, practice manager at the Paddington Green Health Centre, shares her top tips.
As surveys show, working in general practice can be a stressful business and as the workload crisis shows no sign of abating Londonwide’s Practice Managers Conference next month will be looking at positive steps practices can take.
But in advance the team at Paddington Green Health Centre share their eight ingredient recipe to produce a resilient practice team
Our people are at the heart of our practice.
Our staff are people first and we are interested in supporting their lives at work and outside it.
We think our relationships with each other matter.
We get together over regular meetings, lunches, dinners, social events and away days.
We know we’re not all the same.
We try to make a safe space to talk to each other, especially when we don’t agree.
We make time to reflect and learn.
We take time to think about what we’ve done right and wrong using significant events, complaints and multidisciplinary team meetings.
Paddington Green Health Centre is five partner training practice with a long and strong history of teaching and learning. The list size is 9,500 and growing. In addition to the partners there is a team of five salaried doctors, two nurses, a phlebotomist and 12 administrative staff who together run the practice.
Last updated : 19 Oct 2017Provider Development Masterclasses (31 Mar 2016)
This series of day-long masterclasses aims to equip participants with relevant, practical business skills and knowledge that they can take back and use in their localities. Topics have been selected...RCGP guide to supporting information for appraisal and revalidation (30 Mar 2016)
The RCGP has approved a new guide to supporting information for appraisal and revalidation (March 2016) that aims to reduce inconsistencies in interpretation and streamline the process of providing...London GP Registration for Offenders (30 Mar 2016)
Londonwide LMCs welcomes the London GP Registration for Offenders initiative, it helps practices deal with the needs of an often vulnerable and challenging group of patients. Offenders have exactly the same rights...Patient online access for children aged 11-16 years (24 Mar 2016)
NHS England (NHSE) and the Royal College of General Practitioners (RCGP) have produced some helpful guidance about proxy access regarding Patient Online. The full guidance is available here and...Budget 2016 (17 Mar 2016)
Budget 2016 was, on the whole, fairly innocuous for health professionals. There were very few health-specific announcements (some money for children’s hospitals outside London) and a couple of measures that...New Housing Application letter and poster (17 Mar 2016)
Our new waiting room poster and template practice letter will help practice staff manage requests for letters supporting housing applications.Patient Online detailed coded record (DCR) deadline is 31 March 2016 (16 Mar 2016)
This month sees the deadline for enabling online access to patients’ detailed coded record (DCR). Practices have until 31 March 2016 to switch this on. The latest figures we...PMS contract reviews update (16 Mar 2016)
We recently issued our third PMS (Personal Medical Services) bulletin on the reviews taking place across London. Our bulletins are designed to bring you the current PMS contract review information...New Men B immunisation advice (16 Mar 2016)
Following recent high profile stories about child deaths from meningitis B, Public Health England has issued further advice: Men B immunisation programme Following recent media coverage about the death of...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.