2016/17 NHS complaints procedure KO41b - important action required
Practices have until 7 June 2017 to submit details of complaints associated with their NHS work, prior to it being published on the NHS England Primary Care website. This collection refers to complaints received between 1 April 2016 and 31 March 2017.
Details of complaints should be submitted via the Primary Care website’s webtool.
A user guide to the K041b collection is available on NHS Digital’s website.
Practice staff who have the permission to submit the annual practice declaration to NHS England will automatically have permission to submit K041b returns. It is a statutory and contractual requirement to declare complaints information. If practice staff require any support with their KO41b they should contact NHS Digital at enquiries@nhsdigital.nhs.uk.
Last updated : 24 May 2017Mword 78: Brace Brace (14 Dec 2020)
Supporting Safe Care in General Practice during Covid-19 - a Londonwide LMCs Living Guide - version 24 updated 16.04.2021 (04 Dec 2020)
Click here to access Londonwide LMCs Living Guide 'Supporting Safe Care in General Practice during Covid-19'.Coronavirus hospital trust information (25 Nov 2020)
The coronavirus pandemic has created many challenges to the healthcare system across England and in London in particular. Coronavirus arrived in the UK in January 2020 and a national lockdown...Send us your picture for our latest social media campaign (25 Nov 2020)
This winter we will be running a social media campaign to highlight that general practice staff are people just like everyone else and patients should consider this before taking out...Send us your picture for our latest social media campaign (25 Nov 2020)
This winter we will be running a social media campaign to highlight that general practice staff are people just like everyone else and patients should consider this before taking out...Tips of the Month November 2020 (25 Nov 2020)
We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...Londonwide LMCs' November 2020 Newsletter (25 Nov 2020)
Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.