Cluster contact details

North East London

Borough/CGG	Head of Practitioner Performance & Revalidation Medical Directorate	Named contacts	Key Responsibilities Responsible Officer Dr Henrietta Hughes
Barking & Dagenham	Trish Galloway	Anna Owen (case manager)	Accountable Responsible Officer role for inclusion on Medical, Dental & Optometrist Performers list Accountable Responsible Officer role for the management of the Appraisal of Medical Practitioners Accountable Responsible Officer role for the management of the Revalidation of Medical Practitioners To provide the lead for investigation into Performer Investigations covering all Healthcare Professionals To provide where required clinical advise in response to Patient complaints To maintain effective and efficient responses to GMC, GDC, GOC & GPC enquiries To lead the Decision Making Groups for the Area team ensuring robust governance arrangements, any decisions made are fair, evidence based and proportionate To act as main contact point for Primary Care related enquiries from NCAS, CQC, NHS Litigation Authority, Business Services Authorities, FHSA (within the London Region) NHS CB head office
Havering
Redbridge		Jacky Smith Sue Thomas
Waltham Forest
Tower Hamlets		Sally Driscoll Sylvia Kramer
Newham
City & Hackney
Camden
Islington
Barnet
Haringey
Enfield

How to contact the team:

The best method of communication is via email and there are three generic email addresses (these will replace existing generic email addresses but emails already sent will be forwarded to these boxes automatically.) You should always include your practice identification code and the CCG you are attached to in the subject title of any emails so that new members of the team can identify the source of the email.

1. For Appraisals	appraisals.north-east@nhs.net
2. For Complaints/incidents/Concerns	complaints-incidents.north-east@nhs.net
3. For Performers Lists	performers-list-applications.north-east@nhs.net

Telephone number that you should call if your query cannot be dealt with by email is 020 7932 3100

North West London

Borough/CGG	Head of Practitioner Performance & Revalidation Medical Directorate	Named Contacts	Key Responsibilities Responsible officer Dr David Finch
Hillingdon	Edward Ward	Mushtaq Jarral (case manager)	Accountable Responsible Officer role for inclusion on Medical, Dental & Optometrist Performers list Accountable Responsible Officer role for the management of the Appraisal of Medical Practitioners Accountable Responsible Officer role for the management of the Revalidation of Medical Practitioners To provide the lead for investigation into Performer Investigations covering all Healthcare Professionals To provide where required clinical advise in response to Patient complaints To maintain effective and efficient responses to GMC, GDC, GOC & GPC enquiries To lead the Decision Making Groups for the Area team ensuring robust governance arrangements, any decisions made are fair, evidence based and proportionate To act as main contact point for Primary Care related enquiries from NCAS, CQC, NHS Litigation Authority, Business Services Authorities, FHSA (within the London Region) NHS CB head office
Harrow
Ealing		Rita Altana
Brent
Westminster		Helen Nicolson Janet Fitton
Hammersmith & Fulham
West London Commissioning
Great West Commissioning Consortium

How to contact the team:

1. For Appraisals	appraisals.west@nhs.net
2. For Complaints/incidents/Concerns	complaints-incidents.west@nhs.net
3. For Performers Lists	performers-list-applications.west@nhs.net

Telephone number that you should call if your query cannot be dealt with by email is 020 7932 3100

South London

Borough/CGG	Head of Practitioner Performance & Revalidation Medical Directorate	Named Contacts	Key Responsibilities Responsible Officer Dr Jane Fryer
Lambeth	Graham Boullier	Tony Joyce (case manager)	*Accountable Responsible Officer role for inclusion on Medical, Dental & Optometrist Performers list* *Accountable Responsible Officer role for the management of the Appraisal of Medical Practitioners* *Accountable Responsible Officer role for the management of the Revalidation of Medical Practitioners* *To provide the lead for investigation into Performer Investigations covering all Healthcare Professionals* *To provide where required clinical advise in response to Patient complaints* *To maintain effective and efficient responses to GMC, GDC, GOC & GPC enquiries* *To lead the Decision Making Groups for the Area team ensuring robust governance arrangements, any decisions made are fair, evidence based and proportionate* *To act as main contact point for Primary Care related enquiries from NCAS, CQC, NHS Litigation Authority, Business Services Authorities, FHSA (within the London Region) NHS CB head office*
Southwark
Lewisham		Cherilyn Yeates Maxine Hastings
Greenwich
Bexley		Rose Achieng Nina Nelson
Bromley
Richmond
Kingston
Wandsworth
Merton
Sutton
Croydon

How to contact the team:

1. For Appraisals	appraisals.south@nhs.net
2. For Complaints/incidents/Concerns	complaints-incidents.south@nhs.net
3. For Performers Lists	performers-list-applications.south@nhs.net

Telephone number that you should call if your query cannot be dealt with by email is 020 7932 3100

Area Team Medical Director Contact Details

Medical Director

Area Team Lead

Contact Email

Direct Telephone Line

Key Responsibilities

Dr Henrietta Hughes

(North East)

Dr David Finch

(North West)

Dr Jane Fryer (South)

Henrietta.hughes@nhs.net

dfinch@nhs.net

Jane.fryer@nhs.net

0207 932 9066

0207 932 3138

0207 932 3862

Accountable Responsible Officer role for inclusion on Medical, Dental & Optometrist Performers list
Accountable Responsible Officer role for the management of the Appraisal of Medical Practitioners
Accountable Responsible Officer role for the management of the Revalidation of Medical Practitioners
To provide the lead for investigation into Performer Investigations covering all Healthcare Professionals
To provide where required clinical advise in response to Patient complaints
To maintain effective and efficient responses to GMC, GDC, GOC & GPC enquiries
To lead the Decision Making Groups for the Area team ensuring robust governance arrangements, any decisions made are fair, evidence based and proportionate
To act as main contact point for Primary Care related enquiries from NCAS, CQC, NHS Litigation Authority, Business Services Authorities, FHSA (within the London Region) NHS CB head office

Last updated : 15 Apr 2013

NHS delivery plan for tackling the Covid-19 backlog of care (22 Feb 2022)

The long-awaited NHS elective recovery plan was published in full earlier this month and sets out plans to tackle England’s elective care backlog over the next three years. The...

Contacting patients with BT phone lines and ‘Call Protect’ (22 Feb 2022)

Patients with a BT landline may be knowingly or unknowingly opted into a service called ‘Call Protect’ which prevents some practice phone systems calling them properly. Affected practices will find...

COPI Notices extended for a further three months until 30 June 2022 (22 Feb 2022)

Simon Madden, Director of Data Policy at NHSX ,on behalf of the Secretary of State for Health and Social Care, notified GP practices on 10 February 2022 that the COPI...

End of free Covid-19 testing and mandatory self-isolation (22 Feb 2022)

On 21 February the Prime Minister announced the end of Covid restrictions and most support measures. Including: From 24 February people who test positive for Covid-19 will no longer...

General practice issues in Parliament - February 2022 (21 Feb 2022)

For our February 2022 newsletter we round up recent activity happening in Westminster that affects general practice. Local councillors on Integrated Care Boards On the 9 February, Lord Kamall, Parliamentary...

Mayor’s research – registering patients without proof of address or ID (21 Feb 2022)

The Greater London Authority, on behalf of the Mayor of London, is urgently seeking participants for research into barriers faced by GP surgeries when registering new patients without proof of...

5–11-year-old Covid-19 vaccination (21 Feb 2022)

NHS England has confirmed the eligibility of this new cohort, saying that they expect primary care networks to vaccinate at-risk 5-11 year olds and community pharmacy to be the primary...

Owning your practice premises - the essentials, February 2022 (03 Feb 2022)

Thursday 24 February 2022: 1.30pm to 4.30pm £95 per delegate for Londonwide practices £120 per delegate for practices from other areas This workshop is ideal for practices whose...

Vaccination as Condition of Deployment (VCOD) measures set to be cancelled (01 Feb 2022)

Regulations requiring healthcare workers to be fully vaccinated by 1 April should no longer be applied, the Health Secretary Rt Hon Sajid Javid MP announced to Parliament on the evening...

Waltham Forest LMC news update (31 Jan 2022)

Please click here to read the latest Waltham Forest LMC news update.

« Previous Page

Guidance

We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.

GP Support

Contact our GP Support team if you need help or advice.

The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.