Patient Online May 2016 update
NHS England and Healthy London Partnership have asked us to thank you for your efforts to enable online services in London. Practices are now in a position to offer patients online appointment booking, online repeat prescription ordering and online access to detailed coded information held in their GP record.
The Patient Online team tell us that evidence from national accelerator sites indicates that practices that actively promote these services and register patients benefit from reduced administrative workload and increased patient satisfaction. There is also a reduction in DNA rates for appointments that are booked online.
During 2016-17, NHS England will be working in collaboration with the BMA to encourage practices to sign up at least 10% of their patients for online services in order to gain the potential benefits. Over 50% of practices already have 10%, and almost 20% of practices have over 20% of patients registered for online services.
Healthy London Partnership together with South West London Collaborative recently conducted a project in order to improve the provision of online services in primary care. This project work was led by local Patient Online facilitators that worked directly with South West London practices delivering:
- Technical support to Practice Managers and administrative staff in switching on online functionality
- Engaging with GPs and practice team staff, raising awareness, delivering presentations and webinars for all practice staff
- Empowering patient participation groups and local voluntary sector organisations to champion Patient Online to raise awareness in their local community
- Raise awareness around Patient Online
- Utilised a wide range of communications tools for practices that included leaflets, posters and on-line toolkit
Results of this project have shown an increase in patient activation.Case studies, learning and evaluation materials have been produced which will be made accessible to assist London practices in increasing delivery of online services throughout London.
What practices can do collaboratively to encourage uptake:
- Provide patients with an online services registration form and patient information leaflet
- Promote online services to your patients via your website, telephone answering service, posters/TV screens in your waiting room and practice leaflets
- Ensure practice staff know how to register patients with online services and be aware of any safeguarding risks
Registration forms, promotional materials and patient information leaflets can be downloaded online at: www.england.nhs.uk/materialforpatient/.
If you would like support, please email the national Patient Online team at england.patient-online@nhs.net and Health London Partnership at POLLondon@nhs.net.
Further information is available at www.england.nhs.uk/patient-online.
Last updated : 25 May 2016Data sharing agreement checklist and guidance for practices (21 Aug 2019)
Londonwide LMCS is aware of the increasing complexity and number of information and data sharing agreements (DSAs) and documents which practices are receiving to review and sign. To support practices,...New CQC guidance section for practices (20 Aug 2019)
In the past 12 months CQC have visited nearly 400 practices in London and found that: 3 were considered outstanding, 300 were considered ‘good’, 57 required improvement, and 23...Bowel screening update – August 2019 (20 Aug 2019)
NHS England have provided an information sheet to explain the introduction of the faecal immunochemical test (FIT). This replaced the guaiac faecal occult blood test (gFOBt) at the start of...Tackling social isolation and loneliness to improve health (20 Aug 2019)
Colin Brown, UK Director for Independent Living & Crisis Response at British Red Cross looks at how their expertise will be of use to social prescribing link workers, as they...Primary care buddying system (20 Aug 2019)
The NHS London Leadership Academy is working with primary care providers to support development in the sector, and to facilitate wider working across the health and social care system. They...Vaccination update August 2019 (20 Aug 2019)
Hepatitis B in at risk babies Babies born to mothers infected with hepatitis B require a course of hep B vaccination. The first dose is given within 24 hours in...Londonwide LMCs’ support for Primary Care Network Clinical Directors (20 Aug 2019)
The introduction of the PCN DES means significant changes in the way practices deliver some existing services, and the rolling out of a new range of services. Londonwide LMCs is...Safeguarding payments and collaborative arrangements (15 Aug 2019)
On 11 July 2019 Dr David Geddes, NHSE/I Director of Primary Care Commissioning, wrote to CCGs and STPs advising that payment for safeguarding activity is not covered by core NHS...Tips of the month August 2019 (15 Aug 2019)
We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...Congratulations to Dr Katie Bramall-Stainer on becoming CEO of Cambridgeshire LMCs (15 Aug 2019)
At the start of August Dr Katie Bramall-Stainer took over from Dr Guy Watkins as Chief Executive of Cambridgeshire LMC. Katie trained as a GP in London and was previously a medical...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
