Capita list cleanse plan

At the end of July it was reported that part of the new Primary Care Support Services contract between NHS England and Capita would include a list cleanse programme, designed to remove patients who had not visited the practice they are registered with in the last five years.

Capita will be requesting lists of patients who have not been in contact with practices for five years. Each of these patients will be sent two letters. Those who do not respond to either letter will then have their names passed back to their practice. At this point a practice will have six months to establish contact with the patient in question or have them de-registered.

London already has a rolling list cleanse scheme, which was negotiated by Londonwide LMCs with NHS England following NHS England’s last large scale list cleanse in 2013. The existing system is proportionate and fair and we await information on what if anything would change were the Capita contract to be implemented in Greater London and will update practices as and when details are available.

When Londonwide LMCs was recently approached for comment, Dr Tony Grewal, Medical Director for North West London, said:

“These exercises to de-resister patients who have not recently visited their GP are at the very least inconvenient for patients and at the worst can cause delays in access to care for vulnerable patients. GP practices also have to carry the administrative burden of re-registering patients at short notice. At a time when general practice is on its knees it seems ridiculous that NHS England is committing time and money to inconveniencing patients, GPs and practice staff.”

Last updated : 16 Aug 2016

Data sharing agreement checklist and guidance for practices (21 Aug 2019)

Londonwide LMCS is aware of the increasing complexity and number of information and data sharing agreements (DSAs) and documents which practices are receiving to review and sign. To support practices,...

New CQC guidance section for practices (20 Aug 2019)

In the past 12 months CQC have visited nearly 400 practices in London and found that: 3 were considered outstanding, 300 were considered ‘good’, 57 required improvement, and 23...

Bowel screening update – August 2019 (20 Aug 2019)

NHS England have provided an information sheet to explain the introduction of the faecal immunochemical test (FIT). This replaced the guaiac faecal occult blood test (gFOBt) at the start of...

Tackling social isolation and loneliness to improve health (20 Aug 2019)

Colin Brown, UK Director for Independent Living & Crisis Response at British Red Cross looks at how their expertise will be of use to social prescribing link workers, as they...

Primary care buddying system (20 Aug 2019)

The NHS London Leadership Academy is working with primary care providers to support development in the sector, and to facilitate wider working across the health and social care system. They...

Vaccination update August 2019 (20 Aug 2019)

Hepatitis B in at risk babies Babies born to mothers infected with hepatitis B require a course of hep B vaccination. The first dose is given within 24 hours in...

Londonwide LMCs’ support for Primary Care Network Clinical Directors (20 Aug 2019)

The introduction of the PCN DES means significant changes in the way practices deliver some existing services, and the rolling out of a new range of services. Londonwide LMCs is...

Safeguarding payments and collaborative arrangements (15 Aug 2019)

On 11 July 2019 Dr David Geddes, NHSE/I Director of Primary Care Commissioning, wrote to CCGs and STPs advising that payment for safeguarding activity is not covered by core NHS...

Tips of the month August 2019 (15 Aug 2019)

We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...