NHS England asking practices to complete its records on possible patient harm due to correspondence lost by Shared Business Services.

NHS England are say 30% of practices in England have yet to respond to their request to provide details of whether any patients may have come to harm due to the loss of correspondence by NHS Shared Business Services. Practices will be paid for the time spent checking their records, those who complete the exercise in March and May should expect payment by the end of September if they have not already received it.

NHS England have passed details of the practices who have yet to respond to their heads of primary care and to clinical commissioning groups. All practices should respond, even if just to say that they do not believe any patients may have come to harm. The initial ask for information went to practices in December 2016, with further communications in March and May 2017.

NHS England say that all cases of potential harm are now being reviewed by their GP national Clinical Directors to confirm whether further clinical review is required. They are contacting practices to obtain patient details and can offer practices support if required. They also have the option of asking local area teams to assist with providing information in recognition of workload placed on practices.

The dedicated phone line and email address for the incident team are 0800 028 9723 and england.sbsincident@nhs.net.

Last updated : 08 Sep 2017

Data sharing agreement checklist and guidance for practices (21 Aug 2019)

Londonwide LMCS is aware of the increasing complexity and number of information and data sharing agreements (DSAs) and documents which practices are receiving to review and sign. To support practices,...

New CQC guidance section for practices (20 Aug 2019)

In the past 12 months CQC have visited nearly 400 practices in London and found that: 3 were considered outstanding, 300 were considered ‘good’, 57 required improvement, and 23...

Bowel screening update – August 2019 (20 Aug 2019)

NHS England have provided an information sheet to explain the introduction of the faecal immunochemical test (FIT). This replaced the guaiac faecal occult blood test (gFOBt) at the start of...

Tackling social isolation and loneliness to improve health (20 Aug 2019)

Colin Brown, UK Director for Independent Living & Crisis Response at British Red Cross looks at how their expertise will be of use to social prescribing link workers, as they...

Primary care buddying system (20 Aug 2019)

The NHS London Leadership Academy is working with primary care providers to support development in the sector, and to facilitate wider working across the health and social care system. They...

Vaccination update August 2019 (20 Aug 2019)

Hepatitis B in at risk babies Babies born to mothers infected with hepatitis B require a course of hep B vaccination. The first dose is given within 24 hours in...

Londonwide LMCs’ support for Primary Care Network Clinical Directors (20 Aug 2019)

The introduction of the PCN DES means significant changes in the way practices deliver some existing services, and the rolling out of a new range of services. Londonwide LMCs is...

Safeguarding payments and collaborative arrangements (15 Aug 2019)

On 11 July 2019 Dr David Geddes, NHSE/I Director of Primary Care Commissioning, wrote to CCGs and STPs advising that payment for safeguarding activity is not covered by core NHS...

Tips of the month August 2019 (15 Aug 2019)

We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...