Family and Friends Test data submission dates and guidance

Future submission dates

FFT feedback month	Submission closure (twelfth working day of the month)
January 2016	16 February 2016
February 2016	16 March 2016
March 2016	18 April 2016
April 2016	18 May 2016

The NHS England London (NHSEL) resource for one-on-one support for assisting practices with Friends and Family Test (FFT) submissions ceases at the end of March. We advise practices to take up this assistance ASAP if they are still struggling to submit every month. Practices can also get free FFT slips for their waiting rooms from the NHSEL FFT team.

After March, responsibility for FFT at NHSEL will be more aligned to contractual teams. Support for FFT is due to be passed to CCGs, depending on their level of delegation. We will provide updates when we have more details.

FFT support events

During March there are a number of FFT events, run by NHSEL and NHSE, again if you are struggling with FFT collection and submission we suggest you attend one of the half-day workshops in your sector, being held on 15 (South), 16 (NWL) and 18 (NCEL) March.

Full list of FFT events is as follows, sector specific events are in bold:

14 March - FFT users event for anyone across primary and secondary care at Guy’s and St Thomas’ Hospital.

15 March - NHSEL FFT team workshop for South London practice staff

Two sessions AM and PM, practice staff only need attend one

           St George’s University Hospitals NHS Foundation Trust
           Hyde Park Room, 1st Floor
           Blackshaw Road
           Tooting
           London
           SW17 0QT

16 March - NHSEL FFT team workshop for North West London practice staff

Two sessions AM and PM, practice staff only need attend one

           Ramada London South Ruislip
           Long Drive
           Station Approach
           London
           HA4 0HG

17 March - NHS England national Patient Insight and Feedback conference in Leeds.

18 March - NHSEL FFT team workshop for North East and Central London practice staff

           Two sessions AM and PM, practice staff only need attend one
           Resource for London
           356 Holloway Road
           London
           N7 6PA

If you are interested in an event or receiving support, the NHS England London FFT team can be contacted by emailing: londonfft.england@nhs.net.

Last updated : 18 Feb 2016

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