PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020Sessional GP subcommittee election nominations (15 Apr 2019)
Nominations for all sixteen seats of the Sessional GP subcommittee for the 2019-22 session are open until 12pm Thursday 18 April 2019. To participate in the election, please log...Scrutiny of NHS spending and plans (12 Apr 2019)
Earlier this month the Parliamentary Public Accounts Committee published a critical report on NHS financial sustainability and the NHS Long Term Plan, following evidence from NHS England, NHS Improvement,...UK LMC Conference 2019 update (12 Apr 2019)
The UK LMC Conference was held in Belfast on 19-20 March. A full list of the motions proposed and carried can be found here. Motion 22 from Tower Hamlets...CQC compliance - Wednesday 12 June 2019 - places still available (12 Apr 2019)
...An Overview of the NHS Pension Scheme - Wednesday 24 April 2019 - last few places remaining (12 Apr 2019)
...Londonwide LMCs' March 2019 Newsletter (20 Mar 2019)
Feedback sought on legal changes proposed for NHS Long Term Plan delivery (20 Mar 2019)
NHS England are seeking changes to the Health and Social Care Act, including the competition rules affecting CCGs, who can sit on their boards and how closely they can work...First statutory National Data Guardian for Health and Social Care appointed (19 Mar 2019)
Dame Fiona Caldicott has been appointed as the first statutory National Data Guardian (NDG) for Health and Social Care. This remit of this role is to ensure that the public...New Daffodil Standards and QOF: Supporting quality improvements in palliative and end of life care (19 Mar 2019)
March is the awareness month for Marie Curie’s Daffodil campaign. Part of this campaign includes the Daffodil Standards for palliative and end of life care, aimed at GP practices, and...Londonwide LMCs conference 2019 round-up (19 Mar 2019)
On 12 March 2019 we hosted our annual conference – titled “All Together Now” - at the Kia Oval. The day was a great success with an array of guest...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
