PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020Pensions: what you need to check before the end of March (19 Feb 2019)
Pensions advisor, Ian McNicholl of ISM Pension Services, shares his top tips on what you need to do to prepare for the end of the financial year. Ian will be...December 2018 workforce survey results (19 Feb 2019)
Thank you for supporting our December 2018 Workforce Survey. We had a fantastic response from 397 unique practices across the 1,227 practices we represent in the Capital. That is the...EU Exit Planning: Non-Clinical Goods and Services (19 Feb 2019)
Thank you for responding to our recent survey on practice needs in the event of a no-deal Brexit. We rely on your input.Following a discussion at our Annual General...Londonwide LMCs' general practice nurse training programme (18 Feb 2019)
...GPC regional elections 2019 (14 Feb 2019)
Nominations are open for the round of GPC regional elections to cover terms from 2019-22. In London the constituency covering Barking & Havering, Redbridge & Waltham Forest, City & East London...Type 2 opt-outs replaced by the national data opt-out (07 Feb 2019)
Type 2 opt-outs have been replaced by the national data opt-out so practices must no longer use the type 2 opt-out code to record a patient's opt-out choice as it...QOF business rules coding issues – update for practice teams (06 Feb 2019)
Please note that no action is currently needed by practices on this matter, but you should read the information carefully. Following the introduction of the SNOMED-CT coding in 2018/19, NHS...Mword - Issue 36 (31 Jan 2019)
New five year GP contract (31 Jan 2019)
The new GP Contract has been agreed between the BMA’s GPC and NHS England. This is a critical issue for London general practice and we will be circulating more information...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
