NHSPS debt recovery letters error
The British Medical Association (BMA) have notified us that they have been in discussion with NHS Property Services (NHSPS) over ongoing issues with the approach NHSPS has with practices. However, Shared Business Services (SBS) (on behalf of NHSPS) have still sent debt recovery letters by mistake to some practices in London.
The BMA’s advice is below:
"Practices can ignore any debt recovery letters received from NHSPS as the letters were sent out in error.
This is clearly an unacceptable way for an NHS organisation to behave and we continue to emphasise the severe distress this is causing practices.
NHSPS have committed to get back to us with their plan to provide practices with schedules of charges that are reasonable and sensible so we can resolve this problem.
We are working with some of the examples that have been shared with us of significantly inflated and unexplained service charges and we continue to meet with NHSPS to ensure that there is a robust process for calculating service charges going forward.
If you hear about any further incident of bullying behaviour then let Ciara Greene (cgreene@bma.org.uk) know immediately and we will take it up directly with NHSPS."
End of BMA advice.
Last updated : 28 Apr 2017Enrolling now for December 2018 cohort - Londonwide LMCs' Practice Manager Training Programme (05 Sep 2018)
Your experience of digital health services (22 Aug 2018)
With increasing moves toward digital access and service provision in general practice, we want to gather information on the differing platforms and pilots offering online access, including whether and how...Londonwide LMCs' August 2018 newsletter (22 Aug 2018)
...Subject access request survey reports increased requests to half of practices (21 Aug 2018)
There are some interesting results coming from the current survey on subject access requests (SARs) received by practices that is has been designed by Dr Paul Cundy, a GP in...Doctors of the World Safer Surgeries toolkit (20 Aug 2018)
Doctors of the World (DOTW) has launched the Safe Surgeries toolkit, a single site to provide GP practices with resources helping them to better understand the regulations and best practice...Top tips for GP trainees (20 Aug 2018)
This month a new cohort of GP trainees take up their posts. We share some top tips from a current GP trainee and a GP trainer. If you work in...Premises update August 2018 (20 Aug 2018)
This update is applicable to practices who are leasing their premises from Community Health Partnerships (CHP) or NHS Property Services (NHSPS). Urgent - Occupancy Agreement letters We are aware that...Blue badge applications – success in east London (17 Aug 2018)
After concerns raised by Waltham Forest LMC, the local council are now telling blue badge applicants not to contact their GP to support their application. The letter states: “Please note...Charging patients who fail to attend non-NHS medicals (17 Aug 2018)
GPs and practice staff often find it frustrating when a non-NHS medical (or other chargeable non-NHS work) has been booked, such as for a taxi licence, and the patient fails...GP Partnership Review (17 Aug 2018)
If you would like to provide feedback to the GP Partnership Review please send us your thoughts before 30 August: info@lmc.org.uk. On 30 July 2018 Dr Nigel Watson and...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
