Warning for practices over PBX phone systems
There are reports that some businesses have recently been victims of PBX (Private Branch Exchanges) fraud where a hacker accessed their phone lines and made premium rate calls at a significant cost to the practice. We have contacted the General Practitioners Committee (GPC) to see if there is any advice particularly for practices. Whilst we wait for a response it is worth noting that the National Fraud Intelligence Bureau (NFIB) has issued some helpful guidance on how to protect against this type of fraud.
PBX/dial-through fraud occurs when hackers target PBX from the outside and use them to make a high volume of calls to premium rate or overseas numbers. Since the end of June 2013 there have been nearly 500 Action Fraud reports relating to this - costing victims over £6m. Visit the NFIB website for information on how to protect against this type of fraud.
If you feel you have been a victim of fraud you can also call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.
Last updated : 25 Sep 2015Sign-up to our new Buying Group and win an Amazon Kindle Fire tablet (20 Mar 2018)
Any practice who signs-up to our new Buying Group before 12:00 Wednesday 2 May (end of the morning break during our conference) will be entered in a draw to win...National Data Opt-Out to be introduced alongside the GDPR in May (16 Mar 2018)
The Government has announced that the national data opt-out will be introduced alongside the GDPR on 25 May 2018. It has also been agreed to present the national data opt-out...CQC update on the 2017/18 Data Security and Protection Requirements (16 Mar 2018)
The Care Quality Commission (CQC) has issued an update on the nine requirements for general practice from the 2017/18 Data Security and Protection Requirements. The Department of Health has...GDPR – further guidance now available (16 Mar 2018)
The EU’s General Data Protection Regulation (GDPR) comes into force on 25 May 2018 when it replaces the UK Data Protection Act 1998. The GDPR is significant and wide-reaching in...Tips of the Month March 2018 (16 Mar 2018)
We provide weekly tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for...CQC inspections and Significant Event Analysis (15 Mar 2018)
Our GP support team have seen an increase in the number of ‘Inadequate’ and ‘Requires Improvement’ CQC reports which identify the lack of awareness, discussion and/or documentation of Significant Event...GPC update on type 2 certificate deadline (28 Feb 2018)
Dr Krishan Aggarwal, Deputy Chair of the GPC’s Sessional Subcommittee has sent the following message out to GPs: “As you may be aware, the deadline for submission for the...Londonwide LMCs' February 2018 newsletter (22 Feb 2018)
Join our new Londonwide LMCs' Buying Group (21 Feb 2018)
We are delighted that so many practices have joined our new Londonwide LMCs’ Buying Group. The group will give registered London practices unique discounts on key products and services. ...Practice finance event Q and A summary (20 Feb 2018)
Our sold-out practice finance workshops in January provided the opportunity for GPs and practice staff ask questions to a number of experts and organisations; we have summarised some of these...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
