PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020NHS England extend access advertising campaign (19 Dec 2017)
On Monday 11 December NHS England launched an advertising campaign telling patients in London that 75,000 GP appointments are in the month spanning the Christmas period and to contact...Thank you for your hard work this year (19 Dec 2017)
Well done. Not enough people say it to you, the difference everyone working in London general practice makes to the people you care for and the adversity you face in doing so...Changes to the Londonwide LMCs' Buying Group (19 Dec 2017)
Londonwide LMCs’ Buying Group will be ending its relationship with PSS on 31 December 2017, following concerns over the quality and advertising of some products. New arrangements are imminent and...What makes an award winning practice team? (18 Dec 2017)
Dr Suresh Tibrewal, partner at Richmond Road Medical Centre and member of City and Hackney LMC, explains some of the ways or working which lead to the practice team at Richmond...BMA update on NHS Property Services and Community Health Partnership (15 Dec 2017)
The BMA have advised that practices in NHS Property Services (NHSPS) and Community Health Partnership (CHP) premises may receive a letter demanding payment of outstanding invoices, in fact many practices...Tips of the week November/December 2017 (14 Dec 2017)
At the start of December we launched a weekly tip based on common queries which come through to us from London GPs and practice teams. These are shared...Winter 2017 workforce survey closes at the end of December (14 Dec 2017)
Thank you to everyone who has made space in their hectic working day to complete our short survey on practice workforce issues which helps us to gather insight to share with key...Primary Care Barometer – practice manager participants wanted (04 Dec 2017)
Londonwide LMCs is working with an independent evaluation team who want to improve the understanding of the challenges faced by GP practices as they try to deliver routine services at...Our latest workforce survey is live next week (22 Nov 2017)
Thank you in advance for making space in your hectic day to complete our short survey on practice workforce issues which will help us to gather insight to share with...Londonwide LMCs' November 2017 newsletter (22 Nov 2017)
Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
