PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020Requirement to use your GMC number on Death Certificates (26 Jan 2017)
Registry Offices and certificates are refusing to accepted Medical Certificate of Cause of Deaths (MCCDs) without GMC numbers on them. GPs working using old books of blank death certificates should write...Jeremy Hunt MP questioned on Brexit impact by Health Select Committee (26 Jan 2017)
On 24 January Jeremy Hunt MP appeared before the House of Common’s Health Select Committee to answer questions on the impact of the UK leaving the European Union (EU). Highlights...Sessional GP engagement (26 Jan 2017)
We will provide real-time Twitter updates from our Ealing, Hammersmith and Houslow sessional GP open meeting on 31 January, to allow those who are interested but cannot attend to follow...Patient engagement roundtable (26 Jan 2017)
Our Patient Engagement Project hosted a successful roundtable event last month which focussed on building working relationships with third sector stakeholders to benefit practices in their work with their patient...EHH sessional open meeting, Tuesday 31 January 2017 (26 Jan 2017)
Engage and Connect – Catch up with what all Sessional GPs MUST know Are you salaried? Who could be employing you if MCPs potentially take over GMS and PMS?...Guest blog – Dealing with online patient comments (26 Jan 2017)
Our GP Support team’s Jan Swannell shares how she managed online complaints during her time as a practice manager in North London. After 15 years as a practice manager I...MP engagement - Jeremy Corbyn MP practice visit (26 Jan 2017)
On Friday 13 January Rt. Hon. Jeremy Corbyn MP visited the Andover Medical Centre in his Islington North constituency to hear about issues affecting the practice and its patients, particularly...January 2017 newsletter (26 Jan 2017)
NHS England clinical pharmacist funding scheme (19 Jan 2017)
NHS England has rolled out the next phase of its clinical pharmacists in general practice programme, which offers to partially fund the recruitment and first three years of employment for clinical pharmacists....Mword 32 - Anger, Action and Support (17 Jan 2017)
17 January...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
