NHSPS debt recovery letters error
The British Medical Association (BMA) have notified us that they have been in discussion with NHS Property Services (NHSPS) over ongoing issues with the approach NHSPS has with practices. However, Shared Business Services (SBS) (on behalf of NHSPS) have still sent debt recovery letters by mistake to some practices in London.
The BMA’s advice is below:
"Practices can ignore any debt recovery letters received from NHSPS as the letters were sent out in error.
This is clearly an unacceptable way for an NHS organisation to behave and we continue to emphasise the severe distress this is causing practices.
NHSPS have committed to get back to us with their plan to provide practices with schedules of charges that are reasonable and sensible so we can resolve this problem.
We are working with some of the examples that have been shared with us of significantly inflated and unexplained service charges and we continue to meet with NHSPS to ensure that there is a robust process for calculating service charges going forward.
If you hear about any further incident of bullying behaviour then let Ciara Greene (cgreene@bma.org.uk) know immediately and we will take it up directly with NHSPS."
End of BMA advice.
Last updated : 28 Apr 2017Standing up for Sessional GPs - What your LMC can do for you (19 Dec 2016)
Early notice of LMC event for Sessional GPs Ealing, Harrow, Hammersmith and Fulham areas - please note in your diaries Standing up for Sessional GPs - What your LMC can...NHS Shared Business Services lost records repatriation (14 Dec 2016)
In July it was found that a backlog of clinical correspondence and results stretching back over several years remained in NHS Shared Business Services (SBS) storage areas and had not been processed....December 2016 newsletter (14 Dec 2016)
New Blue Stream Academy induction module launched (13 Dec 2016)
Blue Stream Academy, the Buying Group’s approved supplier for online training, has added a unique and editable induction module to their GP Practice eLearning suite. The new module is...Londonwide LMCs secures new assurance role for GP funding (13 Dec 2016)
Against a backdrop of enforced MPIG reductions and successive unworkable London Offers (see PMS Bulletin 9) we have been actively pushing the London NHS and Mayoral systems to support...Londonwide LMCs’ winter workforce survey (13 Dec 2016)
Our latest workforce survey concluded earlier this week and had another fantastic response from across London’s general practice community. We had nearly 700 responses from across half of all of...Patient online update (13 Dec 2016)
There is an agreed aspiration between the GPC (General Practitioners Committee) of the BMA and the NHS that practices attempt to register 10% of patients for online services by 31...Guest blog - What makes a successful patient participation group (13 Dec 2016)
Derek Spencer, Chair of Gillan House Surgery's patient participation group (PPG), shares how they are successful at raising money and campaigning on the practice’s behalf. About three years ago I...Patient engagement survey 2016 - headline findings and key themes (13 Dec 2016)
Londonwide LMCs’ Patient Engagement Project started in July 2016. The project aims to support London GP practice teams in working collaboratively with their patients to shape high quality services and...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
