2020 GP Patient Survey results
Over 95% of patients who responded to the latest NHS England survey said they had confidence and trust in the last healthcare professional they saw. Over 80% of patients rated their overall experience of their GP practice as good. More evidence of the excellent job our GPs and practice teams are doing to deliver quality care to Londoners.
The headline findings are:
- A total of 81.8% of patients who responded rated their overall experience of their GP practice as good, with more than two in five (43.6%) rating their experience as ‘very good’.
- 5% rated their overall experience of making an appointment as good, with over a quarter saying it was ‘very good’ (27.6%).
- One in five patients (21.7%) said they tried to contact an NHS service in the past 12 months when they wanted to see a GP but their GP practice was closed. Of these, 67.3% rated their overall experience of these services as good, with 30.1% saying it was ‘very good’.
Further results covering access, online GP services, appointments, last appointment, patient health and when a GP practice is closed are available on the NHS England GP patient survey results page.
Last updated : 21 Jul 2020Standing up for Sessional GPs - What your LMC can do for you (19 Dec 2016)
Early notice of LMC event for Sessional GPs Ealing, Harrow, Hammersmith and Fulham areas - please note in your diaries Standing up for Sessional GPs - What your LMC can...NHS Shared Business Services lost records repatriation (14 Dec 2016)
In July it was found that a backlog of clinical correspondence and results stretching back over several years remained in NHS Shared Business Services (SBS) storage areas and had not been processed....December 2016 newsletter (14 Dec 2016)
New Blue Stream Academy induction module launched (13 Dec 2016)
Blue Stream Academy, the Buying Group’s approved supplier for online training, has added a unique and editable induction module to their GP Practice eLearning suite. The new module is...Londonwide LMCs secures new assurance role for GP funding (13 Dec 2016)
Against a backdrop of enforced MPIG reductions and successive unworkable London Offers (see PMS Bulletin 9) we have been actively pushing the London NHS and Mayoral systems to support...Londonwide LMCs’ winter workforce survey (13 Dec 2016)
Our latest workforce survey concluded earlier this week and had another fantastic response from across London’s general practice community. We had nearly 700 responses from across half of all of...Patient online update (13 Dec 2016)
There is an agreed aspiration between the GPC (General Practitioners Committee) of the BMA and the NHS that practices attempt to register 10% of patients for online services by 31...Guest blog - What makes a successful patient participation group (13 Dec 2016)
Derek Spencer, Chair of Gillan House Surgery's patient participation group (PPG), shares how they are successful at raising money and campaigning on the practice’s behalf. About three years ago I...Patient engagement survey 2016 - headline findings and key themes (13 Dec 2016)
Londonwide LMCs’ Patient Engagement Project started in July 2016. The project aims to support London GP practice teams in working collaboratively with their patients to shape high quality services and...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
