PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020London latent TB testing and treatment programme update (16 Mar 2016)
Implementation of the national LTBI (latent TB infection) testing and treatment programme is now underway across London except in Bexley, Bromley and Sutton. NHS England have provided us with...Please give us your feedback on this year’s flu programme (16 Mar 2016)
Earlier this month we asked you to complete a short online survey to help us capture any issues this year’s seasonal flu campaign has presented to you. This is because...It’s LMC election year – get ready to make your voice heard and stand for election to your LMC (16 Mar 2016)
Next month you will have a chance to stand for election to your LMC. Elections take place every two years on a rolling basis and any GP working in the...Briefing on 2016/17 Contract changes (16 Mar 2016)
Briefing on 2016/17 Contract changes: Contract Uplift and Expenses NHS Employers and the British Medical Association’s General Practitioners Committee (GPC) announced changes to the GMS contract in England for 2016/17...Be Clear on Cancer- Blood in Pee National Campaign (16 Mar 2016)
‘If you notice blood in your pee, even if it’s ‘just the once’, tell your doctor’ Each year, around 17,450 people in England are diagnosed with bladder or kidney cancer...Training and development events (16 Mar 2016)
The LEAD Calendar of Events 2016/2017 is now available on the website at https://www.lmc.org.uk/events.html. The pdf can be downloaded by clicking on the link: annual programme of events...LMC Letters to London Trusts (16 Mar 2016)
The basic letter (which has been amended slightly by some LMCs) reads: I am writing on behalf of xxx LMC, the statutory body which represents local general practitioners with regards...Nursing Associate Consultation (15 Mar 2016)
Londonwide LMCs has formally responded to the recent Health Education England consultation on the creation of a new nursing staff role within the health system – that of “Nursing Associate”....Zika guidance update (15 Mar 2016)
The joint Zika guidance for primary care has been updated to reflect new travel recommendations for pregnant women and clarification of the advice on sexual transmission. Changes include: ...Discount on SystmOne National User Group 2016 Conference - 17-18 May 2016 (15 Mar 2016)
Cartron Consulting are offering a code/promo which will give you 40% DISCOUNT off the forthcoming SystmOne National User group conference prices. The first 10 will be the lucky ones. The...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
