2016/17 NHS complaints procedure KO41b - important action required
Practices have until 7 June 2017 to submit details of complaints associated with their NHS work, prior to it being published on the NHS England Primary Care website. This collection refers to complaints received between 1 April 2016 and 31 March 2017.
Details of complaints should be submitted via the Primary Care website’s webtool.
A user guide to the K041b collection is available on NHS Digital’s website.
Practice staff who have the permission to submit the annual practice declaration to NHS England will automatically have permission to submit K041b returns. It is a statutory and contractual requirement to declare complaints information. If practice staff require any support with their KO41b they should contact NHS Digital at enquiries@nhsdigital.nhs.uk.
Last updated : 24 May 2017Speakers' Corner - Virginia Patania - Keys to unlocking time (15 Mar 2016)
General Practice has never moved at a faster pace than it is now. Simply keeping up can take so much effort that the ‘day job’ can feel either as if...Londonwide LMCs' Annual Conference - Last 30 places (07 Mar 2016)
Londonwide Events ...Annual Report 2015/16 (19 Feb 2016)
Londonwide LMCs' Annual Report for 2015/16 is now available and downloadable on the links below: Annual Report 2015/16 Londonwide Local Medical Committees Ltd financial report...New GPC Guidance on the use of Patient Specific Directions and Patient Group Directions. (17 Feb 2016)
In response to regulatory changes, the GPC has issued updated guidance on the use of Patient Specific Directions (PSDs) and Patient Group Directions (PGDs) clearing up the confusion about...Training and development events update - February 2016 (17 Feb 2016)
Infection Control Update – 26 January 2016 This workshop proved very popular particularly amongst GPs or GPNs. We were only able to accommodate 32 delegates and the event was oversubscribed. ...It's election year at Londonwide LMCs! (17 Feb 2016)
Elections take place every two years on a rolling basis and any GP working in the area may be nominated for election. We welcome representation from all GPs including partners,...February 2016 newsletter now available (17 Feb 2016)
Londonwide LMCs NewsletterSpeakers’ Corner - practice manager Christian Jennings MBE on setting up a patient participation group. (17 Feb 2016)
This month Christian Jennings MBE, the practice manager for Camberwell Green Surgery, answers questions on how the practice got its patient participation group (PPG) up and running. Having an active PPG...Universities seeking stressed, burnt-out and depressed GPs. Can you help? (16 Feb 2016)
Despite doctors, including GPs, being more likely to experience reduced well-being and mental health symptoms, there is evidence that they also have insufficient access and face barriers to mainstream healthcare...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.