PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020Places going fast at Londonwide LMCs’ annual conference on 20 April 2016 - don't miss out, book your place today (04 Feb 2016)
Mword - Issue 27 - February 2016 now available (04 Feb 2016)
4 February 2016 Dear Colleague, If not now, when? Saturday’s Special Conference of LMCs effectively declared...Junior doctors industrial action (20 Jan 2016)
The junior doctors’ strike on Tuesday 12 January drew widespread support from the public and across the medical profession. At the time of writing the 26 January strike has...Special LMC Conference motions (20 Jan 2016)
The motions for the Special LMC Conference 2016 are now public and can be found in the agenda for the day. The conference is on Saturday 30 January at...Queen’s Nursing Institute survey of GP nurses (20 Jan 2016)
The Queen’s Nursing Institute (QNI) launched a major new report on general practice nursing on Monday 18 January. The report is based on an online survey completed by over 3,400...Londonwide LMCs' January 2016 Newsletter now available (20 Jan 2016)
Londonwide LMCs NewsletterNational record movement trial by Primary Care Support England (19 Jan 2016)
Primary Care Support England (PCSE) is conducting a national record movement trial using a blank document in place of a medical record. This is in preparation for a new system...RCGP North and West London events coming up (19 Jan 2016)
Minor surgery including DOPS refresher course – one day course: 10 February at the Medical Society of London This one day course designed by GPs, plastic surgeons, dermatologists and GPwSIs...Health Select Committee highlights confusion among Ministers regarding primary care (19 Jan 2016)
On Tuesday 13 January Alistair Burt MP, primary care Minister at the Department of Health, appeared before the Health Select Committee to give evidence as part of their Inquiry into...Practice Manager Leads Forum (PMLF) – 28 January 2016 (19 Jan 2016)
The next forum will take place on Thursday 28 January 2016 at 9.30am. If you are a lead practice manager and currently represent practice managers at a LMC, Federation or...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
