2016/17 NHS complaints procedure KO41b - important action required
Practices have until 7 June 2017 to submit details of complaints associated with their NHS work, prior to it being published on the NHS England Primary Care website. This collection refers to complaints received between 1 April 2016 and 31 March 2017.
Details of complaints should be submitted via the Primary Care website’s webtool.
A user guide to the K041b collection is available on NHS Digital’s website.
Practice staff who have the permission to submit the annual practice declaration to NHS England will automatically have permission to submit K041b returns. It is a statutory and contractual requirement to declare complaints information. If practice staff require any support with their KO41b they should contact NHS Digital at enquiries@nhsdigital.nhs.uk.
Last updated : 24 May 2017Londonwide LMCs March 2022 Newsletter (24 Mar 2022)
End of Coronavirus Act death certification and registration changes (23 Mar 2022)
The arrangements for death certification and registration introduced by the Coronavirus Act (2020) expire on 24 March 2022. The relevant guidance can be found on the Government website, the key...Registered nursing associate blended learning programme launched (22 Mar 2022)
This blended learning programme has been developed by experienced primary care nurses and it is specifically designed for registered nursing associates (RNAs) new to working within the general practice setting....Briefing on GP Contract 2022/23 - message from Dr Michelle Drage (10 Mar 2022)
Thursday 10 March 2022 Dear Colleagues, Briefing on GP Contract 2022/23 As you will now be aware, despite lengthy negotiation no agreement was reached on changes to...Wellbeing webinars - spring 2022 (24 Feb 2022)
The webinars aim to support the emotional and psychological health of staff by supporting you in finding your own strategies, tools, and coping mechanisms. These 40-minute interactive webinars are packed...Tips of the month February 2022 (23 Feb 2022)
We provide tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for this...How do treatment delays impact patients and general practice? (23 Feb 2022)
Our new animation explains how the treatment backlog in the NHS affects patients and exacerbates capacity problems in general practice. London practices are welcome to share it in on social media...Patients to view record entries from July 2022 onwards (23 Feb 2022)
Update: this requirement was initially intended to go live on 1 April 2022, but is now postponed until July. From July 2022, patients with an existing online account will automatically be...Londonwide LMCs' February 2022 Newsletter (23 Feb 2022)
UCLH positive response to reducing inappropriate transfers of activity (22 Feb 2022)
Leaders from University College London Hospitals Foundation Trust have written to consultants and GPs following representation from LMCs. Their letter includes this advice: "Please actively have conversations with patients in...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
