Training and development events for GPs and practice staff

Reflective Practice Masterclass (10 October 2015, 13 November 2015 and 4 December 2015) – Each master class helps individuals to identify both the organisational and psychological barriers to change and personal development. They introduce techniques to enable participants to overcome some of the challenges facing GPs and gain insight into the necessary changes that need to be made to their practice in order to improve their working lives and their ability to continue to deliver safe, effective and compassionate care. For more information and to book a place, please visit our website.

Business Health Check (24 September 2015) – Whatever lies in store for General Practice, running a practice as an effective and efficient business is becoming increasingly critical – for partners, staff and most importantly, for all patients. To do this practices need to be able to identify what they can improve, where they can save time and resources to re-invest in patient care, what a good practice will look like and how to bring about the changes they need to get there. For more information and to book a place, please visit our website.

Patient Complaints – The Dos and Don'ts (am and pm workshops on 7 October 2015) – A combination of presentations and group discussion with plenty of opportunities to ask questions and learn from each other. This half day course is designed to help practices improve their patient complaints processes. More information is available on our website.

Last updated : 11 Sep 2015

 

LEAD events round-up July 2017 (22 Aug 2017)

July was a busy month for the LEAD Programme. We hosted four events reaching out to different target audiences in General Practice.  An Essential Survival Kit for new GPs was...
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How to respond to school sickness absence requests (22 Aug 2017)

Dr Elliott Singer, Medical Director lead for our GP State of Emergency campaign, explains how to push back against requests for school sickness absence letters in order to free up...
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Why the GP Patient Survey matters (22 Aug 2017)

Dr Julie Sharman, Medical Director with our GP and Practice Support Team, explains why practices should care about the GP Patient Survey and what actions they should take to follow-up...
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Data security and the General Data Protection Regulations (GDPR) - get ready now! (22 Aug 2017)

Earlier this month that the Government announced that the forthcoming European privacy rules set out in the General Data Protection Regulation (GDPR) will come into British law and update the...
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Extended hours DES and cyber attack (21 Aug 2017)

Following the cyber-attack on NHS computer systems in May a number of practices nationally were told by commissioners that they needed to make up the opening hours lost during the...
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Waiting room video – what to do when you are referred to a specialist (21 Aug 2017)

Our new waiting room video is designed to inform patients what they can expect when they are referred to a specialist or therapist. The video includes information on tests and...
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NHS England asking practices to complete its records on possible patient harm due to correspondence lost by Shared Business Services. (21 Aug 2017)

NHS England are say 30% of practices in England have yet to respond to their request to provide details of whether any patients may have come to harm due to...
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CQC registration fees reimbursement scheme claim process (20 Jul 2017)

The GMS contract changes for 2017/18 includes full reimbursement of Care Quality Commission (CQC) registration fees. This change is being implemented via the Statement of Financial Entitlements (SFE) which means...
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