PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020June 2016 Newsletter now available (22 Jun 2016)
New Medical Directors join Londonwide LMCs (22 Jun 2016)
Four new medical directors have joined Londonwide LMCs, they will be taking up their posts between June and August: Dr Lisa Harrod-Rothwell MA(Cantab) BM BCh (Oxon) MRCGP DRCOG DFFP Cert...General Practitioners Committee elections (21 Jun 2016)
Dr Terry John, Chair of Waltham Forest LMC, has been elected onto the BMA’s General Practitioners Committee (GPC) to represent Barking and Havering, Redbridge and Waltham Forest, Newham, City and...Accessible Information Standard (21 Jun 2016)
The Accessible Information Standard aims to ensure that people who have a disability or sensory impairment receive information that can be accessible and understood. Any organisation that provides NHS...Primary Care Support England services relocation (21 Jun 2016)
Primary Care Support England (PCSE) is changing some of the services it provides. London PCSE offices (Stephenson House and Kirk House) The following services ceased being delivered by PCSE’s...Sustainability and Transformation Plans - June 2016 Update (21 Jun 2016)
The NHS Confederation conference ran from 15 – 17 of June and included a number of talks which touched on STPs, although no formal policy announcements were made. NHS England...The NHS turns 68 on 5 July - help us celebrate its achievements (20 Jun 2016)
We are keen to highlight the good work that general practice has done since the NHS was formed. Next month we will be celebrating the role of general practice since...Speaker's Corner: Breaking the cycle of despair - tackling diabetes and obesity (13 Jun 2016)
Dr Neel Basudev is a London GP and diabetes lead for Lambeth Clinical Commissioning Group. For National Diabetes Week he explains why understanding the person behind the condition is...M word - Issue 29 - Dr Michelle Drage's latest update for GPs and their practice teams (09 Jun 2016)
Dear Colleague, I know you’re constantly being bombarded with surveys that take ‘just a few minutes’, most of which take you away from your day’s core work, but...Londonwide LMCs Annual Conference leads debate on general practice workforce (25 May 2016)
On 20 April Londonwide LMCs took over the Emirates Stadium in Holloway for our annual conference “We Can Work it Out, Powering up London’s Primary Care Workforce”, where we launched...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
