PMA Excellence in Supporting Healthcare eLearning course for practice managers
Excellence in Supporting Healthcare
Level 2 Competency Framework
Londonwide LMCs have teamed up with the PMA to deliver an exciting new accredited e-learning programme for practice managers.
NHS England and Health Education England have both endorsed this e-learning programme, so learners can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.
It provides a non-clinical development opportunity equipping general practice managers with the skills to further support the clinical workforce, improve the patient experience and supports career pathways. The programme is broad-based and aims to provide a generic overview of competencies required at Level 2.
The programme has been developed to establish a level of consistency in eight key core competencies, as follows:
- Ethical practice
- Effective communication
- Information governance
- Protecting patients
- Motivating and supporting skills
- Organising and networking skills
- Self-awareness
- CQC compliance
How to enrol or find out more
If you would like to know more, please contact the PMA Team at education@practicemanagersuk.org.uk giving your name and borough, or telephone 0330 111 6459.
What’s involved?
Once enrolled, you will be directed through a suggested sequence of modules, which can be completed in any order. Each module consists of a number of units aimed to appeal to various learning styles with a range of additional resources including reports, links to websites and useful videos.
There is an App available for phones and tablets, allowing you to work whenever and wherever are convenient for you.
You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.
How long will it take to complete?
The 26 units are of varying lengths and detail and the amount of time required to complete the programme in full is dependent on your experience and knowledge of the topics. However, with this in mind, it has been found to typically take between 26-52 hours in total.
What happens next?
Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy will be sent to the email address used to register for the programme.
For more information, contact the PMA team at education@practicemanagersuk.org.uk and have a look at this short video.
Excellence in Supporting Healthcare Certificate from Practice Managers Association on Vimeo.
Last updated : 29 Jan 2020Londonwide LMCs March 2022 Newsletter (24 Mar 2022)
End of Coronavirus Act death certification and registration changes (23 Mar 2022)
The arrangements for death certification and registration introduced by the Coronavirus Act (2020) expire on 24 March 2022. The relevant guidance can be found on the Government website, the key...Registered nursing associate blended learning programme launched (22 Mar 2022)
This blended learning programme has been developed by experienced primary care nurses and it is specifically designed for registered nursing associates (RNAs) new to working within the general practice setting....Briefing on GP Contract 2022/23 - message from Dr Michelle Drage (10 Mar 2022)
Thursday 10 March 2022 Dear Colleagues, Briefing on GP Contract 2022/23 As you will now be aware, despite lengthy negotiation no agreement was reached on changes to...Wellbeing webinars - spring 2022 (24 Feb 2022)
The webinars aim to support the emotional and psychological health of staff by supporting you in finding your own strategies, tools, and coping mechanisms. These 40-minute interactive webinars are packed...Tips of the month February 2022 (23 Feb 2022)
We provide tips based on common queries which come through to us from London GPs and practice teams. These are shared via social media and collated for this...How do treatment delays impact patients and general practice? (23 Feb 2022)
Our new animation explains how the treatment backlog in the NHS affects patients and exacerbates capacity problems in general practice. London practices are welcome to share it in on social media...Patients to view record entries from July 2022 onwards (23 Feb 2022)
Update: this requirement was initially intended to go live on 1 April 2022, but is now postponed until July. From July 2022, patients with an existing online account will automatically be...Londonwide LMCs' February 2022 Newsletter (23 Feb 2022)
UCLH positive response to reducing inappropriate transfers of activity (22 Feb 2022)
Leaders from University College London Hospitals Foundation Trust have written to consultants and GPs following representation from LMCs. Their letter includes this advice: "Please actively have conversations with patients in...Guidance
We provide expert guidance for practices in our guidance section, as well as an archive of other materials you may find useful.
GP Support
Contact our GP Support team if you need help or advice.
The team provide professional and pastoral support to GPs and practice teams on a broad range of issues.
follow us on...
